Social
Social Policy and Guidelines
The company conducts business with a commitment to sustainable growth, guided by ethics and integrity as core principles. The company also adopts the United Nations Guiding Principles on Business and Human Rights (UNGP), which emphasize the protection of rights, respect for rights, and the provision of remedies in cases where human rights violations occur as a result of business operations. These principles serve as the foundation for the company’s human rights management framework, ensuring consistent standards are applied across the entire organization.
Human Rights and Customers
Management Approach:
- Conduct comprehensive Human Rights Due Diligence in accordance with the established plan.
- Treat all stakeholders with respect for human dignity and uphold equal respect for individual rights without discrimination. This includes refraining from any form of discrimination based on physical or mental conditions, race, nationality, religion, gender, age, education, political opinion, or any other factors.
- Support the protection of human rights by ensuring that business operations do not contribute to human rights violations. This includes refraining from supporting child labor, forced labor, and sexual harassment.
- Develop and implement policies and guidelines for personal data protection, communicate them to relevant stakeholders, and appoint a dedicated task force to oversee data protection compliance.
- The company ensures appropriate workplace conditions by maintaining proper lighting, designated areas for chemical storage, safety footwear, clear dress code guidelines, and sufficiently wide walkways for operations to ensure employee safety and well-being. Additionally, the company educates employees at all levels, promoting good health practices, proper conduct, and maintaining workplace hygiene and safety. The company aims to achieve a Zero Accident workplace target.
- The company ensures the delivery of products and services that meet quality, safety, and company standards, prioritizing consumer safety and satisfaction. The Company also promotes fair marketing practices to provide customers with accurate and sufficient information for decision-making, avoiding misleading, ambiguous, or exaggerated advertising.
- Customer satisfaction surveys and complaints are monitored to implement improvements based on feedback, while maintaining the confidentiality of customer information and refraining from disclosing personal data.
- The company sources raw materials from partners who comply with recognized food safety management standards such as ISO 22000, HACCP (Hazard Analysis and Critical Control Points), and GMP (Good Manufacturing Practice), ensuring the quality and safety of raw materials delivered to customers.
Human Resource Management
Management Approach:
- Identify and provide relevant training programs to enhance employee potential.
- Monitor training outcomes to ensure alignment with employee needs and deliver effective and efficient results.
- Implement fair recruitment processes, employment conditions, and compensation structures. Decisions on appointments, transfers, rewards, and disciplinary actions are made equitably, with integrity, and based on knowledge, capability, and suitability for the role, as well as individual performance.
- Conduct employee satisfaction and workplace happiness surveys at least once a year, and implement improvements based on employee feedback.
Providing Safety and Care for Society and Communities
Management Approach:
- Support employment in nearby communities to promote income distribution and strengthen local economies.
- Establish systems, channels, and responses for addressing complaints from neighboring communities affected by operations.
- Assess the causes and impacts of incidents or complaints related to health and safety concerns from consumption, and implement both monetary and non-monetary remedies.
- Evaluate the causes and impacts of incidents or complaints regarding community impacts and develop appropriate monetary and non-monetary remedial measures.
- Encourage employee awareness and participation in social and environmental support by organizing at least one community project per year.
